How much of the information that has made your enterprise successful over the years is locked up in drawers or in the heads of people that have moved on? How much time does your team spend re-learning the knowledge, heuristics and tricks-of-the-trade as a result of promotions, layoffs and retirements? I’m going to guess that the answer to both questions is: probably a whole bunch. Let’s see how we might cause less re-learning and more real, new learning.
Perhaps you have come across the term “design thinking” in recent articles on innovation and wondered; “What is design thinking and how could it help my business or organization?” Let us try and explain. Design thinking is a process for practical, creative resolution of problems or issues that seeks an improved future result.